Damian D. Anzelmo

      

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Employment History

Information Technology Technician (Help Desk/Field Technician)

Pima Community College Tucson , AZ. 6.29.10  -  Today

           Maintained, troubleshot, upgraded, and installed PC systems, software,  printers in a networked environment.  Serviced staff, public, faculty, administration, and students systems and related hardware and software. Supported end users in network troubleshooting, operating systems (both Mac and windows), server  permissions, printers, license issues, E-Mail, software install and maintenance, hardware troubleshooting and replacement, vender relations and equipment recommendations. Knowledgeable in practices and organization of software licenses (both video and pc software). Provided client customer help desk via phone or in person. Maintained inventory of complete AV hardware and PC hardware, software, and licenses.

Laboratory Specialist IT - Science Lab

West Campus- Pima Community College Tucson , AZ.      7/10/07 6.28.10

Operate and maintain the science laboratories computer and related equipment, and multimedia systems. Resolve problems related to pc networking; install and maintain a variety of hardware and software; provide instruction dealing with the use of integrated computer equipment, instrument, and multimedia systems on a variety of laboratory and related matters to staff, faculty and students. Address inquires and requests for information dealing with new and emerging technologies. Secure, monitor and authorize access to laboratory and related instructional areas. Oversee inventory of software and other materials used with the science laboratory’s computer, software, and media systems.

  Systems associate (Help Desk/Field Technician)

EWT, LLC  Beverly Hills , CA. 8/2006 - 11/2006

            Maintained, troubleshot, upgraded, and installed PC systems, software, printers, and phone system in a fast paced networked trading environment.

Information Technology Technician (Help Desk/Field Technician)

Pima Community College Tucson , AZ. 12/1999  -  8/2006

           Maintained, troubleshot, upgraded, and installed PC systems, software,  printers in a networked environment.  Serviced staff, public, faculty, administration, and students systems and related hardware and software. Supported end users in network troubleshooting, operating systems (both Mac and windows), server  permissions, printers, license issues, E-Mail, software install and maintenance, hardware troubleshooting and replacement, vender relations and equipment recommendations. Knowledgeable in practices and organization of software licenses (both video and pc software). Provided client customer help desk via phone or in person. Maintained inventory of complete AV hardware and PC hardware, software, and licenses.

Audio Visual Materials Clerk

West Campus- Pima Community College Tucson , AZ. 06/1997 - 12/1999

           Scheduled, maintained, and delivered Audio Visual equipment for the PCC West Campus faculty and staff. Phone and in person technical support for clients Audiovisual equipment and media and licenses.

Certifications

A+ (Comp TIA) 08/2003 - 01/2020

Certified Software Manager and Advanced CSM (Software & Information Industry Association) 06/2005-12/2013

Other related skills:

                       Serviced staff, public, faculty, administration, and students in a business and educational environment,  providing  client customer help desk service as needed via phone, desktop remote, or in person.  I’ve worked in a Library and Copy Center servicing clients needs.

                       I have a working knowledge of all windows OS, some Apple OSX, active directory and windows server, as well as various e-mail protocols. Web mastered for PCC’s west campus. Written proposals, trained, and managed co-workers on A/V and PC related topics.  I’ve installed and maintained various lecture hall and classroom Multi-Media (convergence) systems.

 

 

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